Terms and Conditions
I totally understand that sometimes things get in the way of plans and we get ill. As a mother myself also know that sometimes our children take priority over appointments. I’m also self employed so if clients cancel last minute I cant fill the space and therefore I don’t get paid for the time I allocated to treat them.
So here is my policy :
Cancel outside 48hrs – no problem at all.
Cancel within 48-24hrs I will note it in your file. 3 notes and I will require a 50% deposit to secure your next appointment.
Cancel on the day I will charge 50% cancellation fee.
No shows owe me the full appointment fee.
I’m incredibly honest and if I fill your slot then you don’t pay a penny (just owe me chocolate).
I am on time 99% of the time. If you are running late let me know and I will do my best to accommodate you. You can see the allocated time on your bookings if you need to check.
Children in the Salon
This is a common sense one – if they can sit still or play quietly (and not try and pick up sharp objects or drink disinfectant) then they are welcome. I have a tablet and Netflix which they are welcome to watch.
Also please be mindful that I allocate a certain amount of time so we can’t keep stopping.
Puppies and Kittens welcome at all times, in fact I’ll give you a 10% discount if you bring one.
I can allocate you a space for your appointment time – please vacate the space for the next client. If you want a little longer ask me if anyone else is in straight away – if its free its yours to have to nip into Booths or grab some lunch.
Please inform me if you have any new medical conditions or if you may be pregnant.
I accept cash, cards, bank transfers and champagne as methods of payment.