Accessibility Statement

Our commitment to inclusion, access and disability

For Online Services

  • We use alt text and captions

  • We offer a variety of formats for online content which can be, where available some plain text, video, audio, and captioned. This is to support the use of e-reader software and to maximise accessibility for different learning styles and needs.

  • The option to have videos off zoom is always available.

  • We offer opportunity for assessment processes to be completed online, or via alternative methods such as WhatsApp voice notes, or handwritten.

For Face-to-Face Services

  • We will always share info access of venues we work with or in.  

  • We ask about any additional needs and capture pronouns (optionally)when we onboard our clients and team members.

  • We also offer an option for you to request anything that makes your visit more comfortable.

  • Our building has gendered toilets plus an accessible locked cubicle which all contain sanitary bins and personal care items including menstrual items and incontinence pads.

  • Nursing mothers and parents are welcome to nurse during the treatment or use the wellbeing room before or after.  Changing tables are available in the accessible toilet on the ground floor.

  • We are pregnancy aware and will work with you to create a safe and comfortable plan for your treatment.

  • Babies and children are welcome, but we recognise this needs to be balanced with safe access and ask that they can be safely supervised.

  • Dogs are permitted in Blue Tower and are welcome to accompany you to your treatment.  

  • A prayer room is available in the wellbeing room on the 11th Floor. This can be booked in advance.

  • The temperature of the treatment rooms can be altered as we have air conditioning throughout. We also have cold and hot packs, and a heated beauty couch if required.

  • Music is played in the rooms but can be turned down of off. You are also welcome to wear headphones, loops or request any type of music you wish to listen to.  

  • A silent service is available upon request where we will only ask you questions relevant to the service being offered.

  • Fidget toys are available, and you are welcome to bring your own.

  • We have two beauty couches, one holding up to 150kg, or 23 stone, the other holding up to 226kg, or 35 stone. We appreciate this isn’t ideal, and would prefer both beauty couches to hold the upper limit.

How to Find us

Here is a video showing how to find us, along with what you will see when leaving the car park.

For All Services

We ask about any additional needs, requirements and pronouns when we onboard clients and team members. We annually capture diversity data to make sure we are working actively to reach a diverse range of communities.

Accessibility and inclusion information is readily available on our website.

Feedback is welcomed and this can be done via email to sam@thebeautyguru.me or via phone on 0161 246 2482

Our team is regularly accessing diversity, equity and inclusion training to update our knowledge. All team members are trans awareness trained.