Terms of Business

Your appointment is reserved especially for you. If you need to cancel or rearrange your appointment, we ask for a minimum of 36hrs notice. Where possible we will try to fill your cancelled appointment to prevent you getting charged 50% of the treatment cost.

Missed appointments and those cancelled on the same day incur a 100% fee. This includes rearranged appointments unless moved to a free slot on the same day.

Please understand that when you forget or cancel your appointment, we also miss the opportunity to fill the gap and we run a brilliant waiting list and those clients don’t get the opportunity to receive our services.

Our cancellation policy allows us to inform clients of availability and can therefore continue to provide our service standards.

It is your responsibility to remember your appointment dates and times to avoid late arrivals and disappointment. On the occasion that you are late your treatment time will be adjusted and time deducted accordingly.

All services booked must be paid for regardless of any changes on the day (i.e. dropping treatments).

Thank you for taking the time to read our T’s & C’s.